Most of us are fans of the idea of ‘dialogue’. Dialogue is generally touted as the answer for resolving conflicts, building trust and crossing cultural divides of all kinds—be they national, organizational, ethnic, racial, gender-based or generational. I was having a conversation recently with a very bright young woman in the same business as me and we were swapping stories and ideas and experiences.

Although we are both professional communicators and teach others how to communicate more