I had breakfast yesterday with an old friend and client who is a government executive. We were talking about people we knew, many of whom had retired in the past few years. She was sad and disappointed to report that, although they had left voluntarily, many were resentful, feeling like they were tossed out and no longer needed. As we talked, I realized how seldom we take the time to manage the retirement process in large organizations in such a way that retirees feel acknowledged, appreciated